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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

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Wednesday, 22 July 2015

All my devices have been deactivated

From NeoGAF:
I have 2 Ps4 and 2 Ps3. All listed as my devices. We have 1 ps4 set as primary console, one as guest.

Now, yesterday apparently all my consoles were deactivated. I did not do this. There is a Ps4 now activated as my primary console (but I do not own this console).

I dont know what to do, I have 2 Ps4's in the house and I cannot activate either as a primary.

I cannot deactivate all my consoles as they have already been deactivated on the PSN account page and it no longer gives me the option.

I contacted PSN support twice, and they say I have to wait 6 months, and that they seem to think I have given my PSN details to another PS4. I am claiming this must be account fraud.

However, PSN support say as this mystery Ps4 has made some free purchases (PS+ downloads) on my account then they dont believe me and say it is my doing. I ahve argued with the guy for hours, he will not let me speak to someone else and I cannot deactivate this unknown Ps4.

Help GAF, I am going nuts. PSN service is the rudest and most non-compliant and unhelpful support I have ever seen. I am the account holder and they will not help me and terminated the phone call. Unbelievable.

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