This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Tuesday, 2 June 2015

I watched Watchdog and was stunned by the hypocrisy

The full Watchdog programme can be seen below.

The Sony part is on first, though later in the programme others have called in with their experiences.

Sony's response is pathetic, I'm afraid.  The website they recommend people to visit - https://www.getsafeonline.org/ - does not really relate to much on this website.  People have had accounts stolen who have followed everything recommended, including unique passwords and email addresses.  And let's not forget the issue is more about Sony refusing refunds even when content has not been used, or has been blocked on the fraudster's machine.

Amusingly, a page on that website - https://www.getsafeonline.org/business-news/sony-hack-highlights-major-shortcomings/ - looks at the Sony Pictures hack and recommends things that should be changed due to poor quality security:
  • Ensure all sensitive data is encrypted.
  • Do not store passwords in the same place as password-protected documents.
  • Use two-factor authentication.
  • Keep sensitive personal data separate from other data.
  • Carry out regular external security checks.
Do we have any confidence that Sony has done any of these?  We know they haven't implemented two-factor authentication, so consider us sceptical.

So, hypocrisy from Sony? You've not seen the last of it yet ...

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